Warranty

In-Stock Purchase:

All in-stock purchases come with a 1-year warranty. Should a gemstone become loose or fall out within the warranty period, we will replace/tighten/reset it free of charge.

In-stock ring purchases come with a one-time complimentary size adjustment of up to a two (2) size variance as some rings can’t handle substantial stress in a large size variance. Pendants, earrings, and rings come with a one (1) year warranty unless otherwise stated.

The warranty does not cover substantial stress on jewellery and the damaged item will be examined for assessment by one of our jewellery professionals. An inspection by Vandenbergs is required every six months to maintain this warranty and includes a complimentary lifetime clean and polish service.

Items not included in the 1-year warranty: chains, and pearls.

Custom Made Jewellery:

All custom-made jewellery come with a 5-year warranty. Should a gemstone become loose or fall out within the warranty period, we will replace/tighten/reset it free of charge.

All custom-made rings come with a one-time complimentary size adjustment of up to a two (2) size variance as some rings can’t handle substantial stress in a large size variance. An inspection by Vandenbergs is required every six months to maintain this warranty and includes a complimentary lifetime clean and polish service.

Vandenbergs Diamond Guarantee

A Laboratory Report is issued with every diamond that is 0.40 carat and over. These reports represent the highest standard of reliability, consistency, and integrity in the world. The following labs ensure the diamond has undergone rigorous grading process through examining the diamond, assessing its qualities based on the 4Cs and describing it in detail in the report. GIA, AGS, HRD,

Lab grown diamonds are issued with a Laboratory Report for every diamond that is 0.40 carat and over. These reports represent the highest standard of reliability, consistency, and integrity in the world. The following labs ensure the diamond has undergone rigorous grading process through examining the diamond, assessing its qualities based on the 4Cs and describing it in detail in the report. IGI, GCAL.

All earth mined diamonds supplied by Vandenbergs are conflict-free meaning a diamond that’s mined and shipped without connection to rebel or terror groups. Procedures and agreements like The Kimberley Process are in place to guarantee that diamonds are mined and shipped according to certain ethical standards.

Friday:	10:00am - 5:30pm
Saturday:	10:00am - 4:00pm
Sunday:	Closed
Monday:	9:15am - 4:00pm Holiday hours
Tuesday:	10:00am - 5:30pm
Wednesday:	10:00am - 5:30pm
Thursday:	10:00am - 5:30pm

VANDENBERGS FINE JEWELLERY WARRANTY

In-Stock Purchase:

Custom Made Jewellery:

Vandenbergs Diamond Guarantee